Service Charter

School Physical Sciences English Service Charter  

Link

SHULE YA SAYANSI kiswahili service chata

Link

 

SCHOOL OF PHYSICAL SCIENCES

CITIZEN SERVICE DELIVERY CHARTER

Commitment to Service Delivery

 

SERVICES

REQUIREMENTS

COST

TIMELINE

 

Issuance of admission letters

Meets university (School)admission requirements

Nil

Two months prior to the reporting dates.

 

Orientation of students

Those who have been admitted

Nil

Within one (1) week after reporting. 

Issuance of academic guidelines

Must have been admitted to the University

Nil

Upon formal registration.

Conducting of lectures and other academic activities(teaching and learning)

 

Payment of fees and other charges

As per the admission letter

As per approved schedules

Consolidated mark sheets

Timely marking of exams

Nil

Forwarded to main examination office within one (1) month after completion of examinations

Supervision of Master’s and Doctoral Thesis/Project

  Completion and forwarding of projects/thesis

Nil

Feedback to students with two (2) weeks after  receiving a project or thesis.

 

Online Staff performance appraisal

Staff sensitized to set own targets and complete online  Staff appraisal processes

Nil

To be October and March of every academic year

Procurement of goods and services

Necessary approvals

Nil

To be done within four (4) weeks

Telephone calls

Response to telephone calls

Nil

Within twenty seconds

 

Clearance of students and staff

 

Completed  online clearance

Nil

To be finalized within two (2) days

Routine correspondence

Those received

Nil

To be replied to within seven (7) working days from the date of receipt.

 

 

Complaints/complements and suggestions should be forwarded to Dean school of physical science – P O Box 30197 – 00100 Nairobi, Kenya, Te+020-4914136 or 4449004/5ext2120, email:infoscience @uonbi.ac.ke ,in case of appeals to; Office of the Principal (CBPS)

P .O Box 30197 -00100 Nairobi, Kenya         Telephone 4449002-4

Hotline 020-2667114                                    Email: principal-cbps@uonbi.ac.ke

                                                                       Website: icca@uonbi.ac.ke


 

 

 

CBPS Service Charter English version

 

CBPS Service Charter Kiswahili version

AttachmentSize
Mkataba_wa_Utendakazi_wa_CBPS.pdf228.17 KB
Service_Charter_CBPS.pdf283.33 KB
SCHOOL OF PHYSICAL SCIENCE - SERVICE CHARTER - .pdf183.75 KB
SHULE YA SAYANSI kiswahili service chata-1.pdf347.81 KB

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Tel: +254-20-4442482 or 4449004/5 ext.2120
Email: infoscience@uonbi.ac.ke

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P. O. Box 30197 - NAIROBI - 00100G.P.O
Tel: +254-20-4442482 or 4449004/5 ext.2120
Email: infoscience@uonbi.ac.ke